Ribble Steam Railway Limited, Preston
Front of House Assistant
Salary £13728 pa 24 hrs per week (including weekends and bank holidays in season)
Application deadline – Monday 4th March 2019
Reporting to the Front of House Manager, you will encourage and support a team of volunteers to deliver an enjoyable museum and attraction experience. A valuable member of our team, you will pride yourself in creating a welcoming experience for our all our volunteers and visitors.
You will enjoy working with others to make a difference, and will be committed to helping others flourish. You will appreciate, respect and value the contributions of all.
In this role you will demonstrate the core abilities and skills required to co-ordinate and deliver an enjoyable, sustainable museum and attraction.
Duties and Responsibilities
- Support the Front of House Manager with the day-to-day operations and deliver excellent levels of customer care delivering services with the Front of House Team.
- Work alongside the Tearoom Housekeeper to deliver front of house services from reception, catering, retail, and museum.
- Work with the Front of House team to ensure that the public areas, shop, cafe and buffet car, trains, museum, outdoor playground and Exploration Centre are kept clean at all times.
- Work with the Front of House Director and Front of House Manager to encourage, motivate and support the Front of House and all RSR Volunteers.
- Support the delivery of behind the scenes services e.g. visitor communications and marketing, off-line and on-line (Facebook, email, twitter, web etc.).
- Assist the Front of House Director and Front of House Manager to develop the museum, keeping Museum Accreditation Standard documentation up-to-date.
- Contribute to museum exhibition and display ideas.
- Help with visitor research.
- Co-ordinate and help deliver museum education and learning events e.g. schools parties.
- Co-ordinate and help deliver special events and family activities e.g. “Third Saturdays”.
- Get involved in our internal Audience Development Group team meetings and shape the future of RSR.
- Work to achieve personal objectives set with The Front of House Manager.
- Work with the Front of House Director on projects.
Hours: Casual: determined by project needs and availability
Wage: Living wage (currently £7.83 per hour, increasing to £8.21 in April 2019)
Application deadline – midnight Wednesday 20th March 2019
Culture Syndicates are seeking a personable, confident team-worker with a passion for heritage and arts to gain experience and provide project support in this exciting, varied and flexible role.
Your role will be a casual Heritage Assistant on project work. You will gain skills and experience in the heritage environment and working for a professional cultural company.
Your core activities are determined by Culture Syndicates’ current projects with heritage and arts organisations, and are likely to include a variety of activities to support their projects:
• Undertaking evaluation surveys and creative audience data collection at client events
• Assisting with focus groups and audience engagement projects
• Inputting audience data in our software and assisting with data analysis
• Research to contribute to project evaluations and viability studies
• Documenting, wrapping and moving historic collections
• Cleaning, labelling and marking historic objects
Our clients include organisations as diverse as National Trust, Local Authority museums, voluntary groups, private organisations with collections and national research bodies. For examples of our project work, please see http://www.culturesyndicates.co.uk/projects
You are also required to undertake basic tasks associated with being a Culture Syndicates’ worker, such as:
• Basic administration e.g., producing your own invoices, keeping a time log and keeping the staff rota up to date
• Basic financial record keeping e.g., recording your pay
• Attending training to further development and skills
• Attending occasional, paid team meetings
Culture Syndicates specialises in developing sector entrants’ employability skills through practical experience and tailored mentoring so there are opportunities for further tasks and responsibility, depending on levels of engagement with the company and your own interests.
The role is freelance – we provide comprehensive training and support to register as selfemployed and complete your annual tax return. You can be a student and/or employed elsewhere as well as be self-employed.
For more information and the full job description click here.