Visitor Services Manager
Salary: £20,000 p.a.
Hours: 30 hours across 4 days each week (Normally Tuesday – Friday for 3 weeks each month plus two weekdays and one weekend per month)
Permanent Post
Closing date: Noon on Friday 3rd June
From Catalyst:
We are recruiting! In recent times we have made huge strides in developing our charitable goals and our public offers, yet there is still more to be done. We are looking for someone who is passionate about leading continuous improvement and is adaptable to the ever-changing demands of running a visitor attraction. This is a great opportunity to make a real difference in leading the next stage of our visitor experience.
Background
Catalyst Science Discovery Centre and Museum has been successfully trading for over 30 years. Our aim is to inform, educate and inspire the widest audience about the relevance of chemistry through;
- Our unique offerings and hands-on experiences
- Our rich industrial heritage archives
- Our strong links to the local area.
The Role
Responsible for: Delivering a great Visitor experience, managing directly the visitor services team, running the retail operation, oversight of Café operations, maintenance / cleaning activities.
Main duties and responsibilities
The Visitor Services Manager is responsible to the CEO for the management and development of all visitor services and operational activities in the Centre to ensure the delivery of an exceptional visitor experience, including the implementation of the Visitor Centre’s Retail, Café, maintenance and cleaning activities.
We are looking for;
- An engaging, enthusiastic and highly motivated person.
- Previous experience in a visitor experience position.
- Line management experience in leading, managing and coaching teams.
- Sound business acumen and ability to use management information to support decision-making.
- Organised with excellent time management skills and the ability to plan and prioritise workload effectively.
- Excellent communication and influencing skills that create and maintain collaborative working relationships at all levels.
- Working knowledge of MS Office, till systems (although training will be given).
What you can expect:
- An opportunity to play your part in affecting positive change and working collaboratively with cross-functional teams that will make the most of both our science, education, heritage, Café and retail offers.
- Supportive team around you who want to make our visitor attraction the best around.
- Access to excellent learning and development opportunities.
- Our employee benefits offer contains life assurance cover, pension provision, 20 days holiday, free parking and reduced rates in the Café.
We would welcome applicants from across the hospitality sector regardless of whether they have worked in the science centre/heritage sector previously.
The successful candidate will be required to undergo an enhanced DBS check
How to apply
Please send your CV and Personal Statement, stating clearly how your skills, experience and attributes relate to the role. Please send your application to jobs@catalyst.org.uk, closing date is Noon on Friday 3rd June. Interviews will be held the following week.